Refund & Cancellation Policy
Last updated: 15 August 2026
1. What you’re buying
Wonzo sells one-time, pay-per-use credit packs for two separate pools — job applications and AI cover letters. Every account also gets 1 free credit in each pool with no payment required. Credits do not expire and there is no subscription or recurring charge — you only pay again when you choose to buy another pack.
2. Unused credits
If you purchase a credit pack and haven’t used any of the credits from it, you may request a full refund within 7 days of purchase by contacting us (see Section 5). Once any credit from a pack has been used, that pack is no longer eligible for a full refund, but see Section 3 for partial cases.
3. Partially used packs
If you’ve used some but not all of the credits from a pack within 7 days of purchase, you may request a refund for the unused portion, calculated at the pack’s effective per-credit price. We reserve the right to review requests that suggest an unusual pattern of purchase-then-refund.
4. Failed or technical errors
If a credit is consumed due to a verified technical error on our end (for example, an application or cover-letter generation request that failed but still deducted a credit), we will restore that credit to your balance or refund the equivalent amount — whichever you prefer — once the issue is confirmed. This is separate from and in addition to the refund windows above.
5. How to request a refund
Email us with your account email and the payment reference from your Razorpay receipt. We aim to respond within 3 business days and, once approved, process refunds to the original payment method within 5–7 business days, subject to your bank’s/Razorpay’s processing time.
6. What we don’t refund
We don’t refund credits you’ve knowingly and successfully used, or requests made more than 7 days after purchase outside of the technical-error case in Section 4.
7. Contact
For refund requests or questions about this policy, contact us at support@wonzo.in.